Custom Envelope FAQ
* Do you make custom envelopes?
Yes. We can make a custom 6 x9 or 9 x 12 size envelope for you. Please give us a call at 1 (800) 385 1681 to discuss your envelopes specifications and we will get a quote right back to you. Please note that our minimum order for custom Urgent Letter envelopes starts at 25,000+.
* What actual sizes do Xpress Envelopes come in?
6” x 9” & 9” 12”. The 6 x 9 and 9 x 12 dimensions are the outer dimensions of the envelope. The sizes we list conform to envelope industry standards. The inside dimensions of the envelope will, of course, be smaller. Please note: The outside dimensions of an envelope can vary in size by 1/16 to 1/8 of an inch. This is normal and is part of the manufacturing process.
* How can I place an order? Can I place an order on the phone?
For custom Rapid Delivery envelope orders, we suggest you contact us Toll Free at: 1 (800) 385 - 1681 or, thru our local number: 1 (813) 321 - 5060. Or, go online 24/7 to XpressEnvelopes.com to have your preliminary questions answered.
* What size envelope do I need to fit my card or insert?
Generally, you should select an envelope that is a little larger than your card or insert.
* Can I have blank lines or an Indica mark printed on my envelope?
Yes, we can certainly add blank lines or an Indicia (The box for the stamp or prepaid postage) to your envelope. We do NOT charge any additional fee to add either of these items to your printed envelope.
* Can I submit a job for a full bleed?
NO problem! We can accept full bleed 6 x 9 or 9 x 12 Urgent Letter envelope print jobs.
I need more than just my name and address printed?
We can, of course, print your logo or additional text on the envelope for you. Simply email or fax us with the details of what you need printed and we will get right back to you with our thoughts. It does NOT cost extra to print more lines of text on the envelope face.
* Can you print my return address?
You can have your return address printed on the envelope face in either the upper left corner (corner card) or in the center of the envelope face
* I don't like the envelopes I purchased, how do I return them?
We do not accept returns of custom printed or custom manufactured envelopes. If your custom printed or custom envelope was printed incorrectly we will, of course, reprint the envelope at our cost.
* What kind of colors can I use on my envelope?
Our custom Xpress Envelope prices are based on using process colors. Please remember that Black is considered a color.
* Do you have discounts for Resellers?
Yes. Go online at XpressEnvelopes.com and click the Wholesale button. Or, call us and we’ll fax or email a trade application immediately. This is for Printing, Mailing & Design Firms, Marketing / Advertising Agencies, Print & Forms Brokers and MASA & DMA Members (or other designated trade associations).
* What are your payment terms?
XpressEnvelopes.com accepts American Express, MasterCard, VISA, Discover, and certified checks. No orders are shipped until checks clear. Please allow 5 business days for out of state checks, 3 business days for local checks. Note, there is a $20.00 charge per returned check.
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